your talent partner
sales and customer service recruitment specialists

020 4548 5550
info@jccrecruitment.co.uk

Why JCC Recruitment?

Just customer contact recruitment

Over 25 years experience

Tailored, role-specific consultancy

Personalised candidate support

Fully transparent process & communication

Cost effective expertise

Customer Contact Centre Operations (multi-channel):

Customer Service, Customer Experience, Complaints, Collections, Claims, Retentions, Inbound & Outbound Sales, Lead Generation, Telemarketing

Customer Contact Centre Support

Learning & Development, Training, Quality Assurance, Account Management, Business Development, Vendor, Partnership & Client Management

Customer Contact Centre Workforce Management

Contact Centre Resource Planning; Forecasting; Scheduling; Real Time; MI; Capacity Planning; Demand Planning; Reporting, Telephony

Projects & Development

Project Management, Change & Transformation, Continuous Improvement, Business Analysis

Levels

Our professional customer contact network is extensive and wholly relevant to all of these contact centre specialties.
We recruit from contact centre agent level through to executive director.

Industries Supported

Retail, Financial Services, Housing, Healthcare, Automotive, Telecoms, Contact Centre Outsourcing, FMCG, Travel & Logistics, eCommerce & Digital, Property, Local Authority