Operations / Contact Centre Director

Availability: Immediate; Salary: c£100,000; Locations: M4 Corridor

Senior global leader with a demonstrable background in both B2B and B2C industries. Considerable experience in setting up national and global multi-site, multi-lingual, multi-channel contact centre operations and has excellent strategic change and transformation capability with the ability to deliver operational improvements.

Senior Contact Centre / Customer Service Operations Manager

Availability: 3 months (negotiable); Salary: c£65,000; Locations: London, Kent, Essex

Outstanding customer service leader with excellent people leadership skills. Looking for an opportunity where they can influence the contact centre strategy as well as the shaping of the business.

Head of Contact Centre / Customer Service

Availability: Immediate; Salary: c£75,000; Locations: Wiltshire, Hampshire, London

Dynamic, head of contact centre operations who is looking for a role which will blend their passion for both strategy and operations. Highly personable, customer/people-centric individual who has a clear vision and hunger to drive operations through growth/hyper growth.

Customer Service Manager

Availability: Immediate; Salary: c£50,000; Locations: South Wales

An exceptional customer-obsessed leader with a passion for delivering excellence through their team. This individual is a very talented operations specialist who is looking to provide direction to an under performing operation and bring the best out of its people. Highly personable and engaging with incredible commitment to the cause.

Director of Operations

Availability: 3 months; Salary: c£200,000; Locations: UK-wide, UAE

This is a longstanding contact who, for the past 8 years has been leading the international operation of one of the world's most exciting start-ups. Looking for the opportunity to join another digital / tech start-up which is growing it's offering on a global scale. Strong analytical, programme management, business operations, logistics and people leadership / development capability.

Director of Customer Operations

Availability: Immediate; Salary: £120,000; Locations: London, Hertfordshire, Middlesex

A highly experienced, award-winning head of customer service with a solid resume. Has successfully delivered operational change within multiple industries and led teams to award-winning status within the customer experience world.

Head of Workforce Planning

Availability: Immediate; Salary: c£75,000; Locations: London, South East

Well respected figure in the workforce planning arena, this candidate has amassed a wealth of experience across multiple industries. Has previous working knowledge of multiple WFM platforms including IEX, Impact 360 and eWFM, possesses superb leadership skills, analytical capability and is looking to bring this into his next role.

Operations Director (Contact Centre Outsourcing)

Availability: 3 months (negotiable); Salary: c£200,000 - £250,000; Locations: UK & international responsibility

A highly experienced, senior, global leader within the BPO space, this individual has an abundance of operational experience across sales, service and commercial functions. Very engaging and trusted, client-facing individual with a keen interest and proven project-focused track record. Looking for the next opportunity with global responsibility partnering with exciting global brands.